Refund policy

Last updated: October 11, 2026

All sales are final

Every item is made to order, so we don't accept returns or exchanges for wrong size, change of mind, or ordering the wrong item or color. Please check the size guide before you order.

Damaged, defective or misprinted items

If your item arrives damaged, defective or misprinted, or you received the wrong item, email us at dsot.business@gmail.com within 7 calendar days of delivery with:

Your order number
A clear photo of the problem

We'll send a free replacement or refund you. You don't need to send the item back.

Lost packages

If your order is lost in transit, email us within 30 days of the estimated delivery date and we'll replace it for free. Packages that tracking shows as delivered are not covered. See our shipping policy for what to check first.

Returned packages

If a package comes back because the address was wrong or it wasn't picked up, you'll need to cover the shipping to send it again. If we don't hear back from you within 30 days, the order can't be reshipped or refunded.

Cancellations and changes

Orders go to production quickly. If you need to cancel or change something, email us right away. Once production has started, we can't cancel or change the order.

Refunds

Approved refunds go back to your original payment method. It can take 5 to 10 business days to show up, depending on your bank.

Customers in Brazil

You can cancel your purchase within 7 consecutive days of receiving it. Email us with your order number and a photo of the item. It must be unused and in its original condition.